The life-link between customer and printer is through customer service. By taking care of our customers’ needs we are assuring ourselves not only of our customers’ survival and ability to thrive but also assuring our own.
Our customer service team is staffed by long-term experts who take great pride in their work. Their role is to make sure you are satisfied day-to-day with the nuts-and-bolts details of your work—that it’s in on time, handled well and processed to go out on time. They alert you to problems, potential and real, and will not make a call asking you what to do about something without proferring ideas of their own.
Each customer service person has a “buddy” who is familiar with your work, so that when your primary contact is away or indisposed, you may still get answers and help. Too, through your customer service person and/or your sales person, you may investigate problems formally and expect reasonable and quick responses to be sure that any problem is unlikely to recur, regardless of the causes.
We believe that through ongoing contact with the same customer service person, customers grow to feel a sense of security and trust. Catalogs America is certainly big enough to handle your work and we are small enough to pay close attention to your needs. We show this every day in the way we listen to customers and respond.
At Catalogs America, your customer service representative is your lifeline to in-plant production. Here are email links to reps for our customers’ convenience.
With first-class mail slowly eroding away, the time is now to implement five-day delivery, according to Sam Pulcrano, vice president of sustainability for the U.S. Postal Service. “The dilemma we have is it’s growing and growing exponentially,” Pulcrano said during a March 29 conference call. “We really can’t do anything without legislative changes.”
The Postal Service has seen its mail volume fall 20% since 2006, and it’s expected to drop another 20 billion pieces in the next 10 years. First-class mail is expected to fall by 30 billion pieces, while modest growth is anticipated for advertising mail.
Multichannel MerchantAmerican Press in Gordonsville, Virginia has had several crews qualify for the Pacesetter Club in past years with its Pacesetter 1000 stitcher. This year, crews on all three shifts did the same with a new Pacesetter 2200 system, averaging as high as 20,875 books per hour.